Service Delivery Coordinator

Customer Service Coordinator – Customer Experience Team
Location: Bury, Manchester
Salary: £25,000 - £27,000 plus bonus benefits
 
Join a friendly, customer-focused energy supplier supporting UK businesses with innovative products and outstanding service. As a Service Delivery Coordinator, you’ll be a key contact for managing account queries, supporting utility product rollouts, and delivering an exceptional experience to key clients.
 
Key Responsibilities:

• Manage and resolve account and billing queries for key accounts
• Administer Change of Tenancies (COTs) within SLAs
• Support AMR rollout programs and data accuracy
• Coordinate internal and external communication for new product launches
• Provide reporting and attend off-site client meetings as needed

What We’re Looking For:

• Organised, self-motivated and detail-oriented
• Strong communication and Excel/Outlook skills
• Team player with a proactive mindset
• Industry or account management experience (a plus)

Perks & Benefits:

• 25 days holiday + yearly bonus
• Flexitime and free parking
• Onsite gym and wellbeing support
• Regular social and team-building events

If you're looking to grow in a supportive, fast-growing environment where your ideas and input matter, we’d love to hear from you.