Credit & Collections Advisor

Credit and Collections Executive
Permanent, full time.
Birmingham (hybrid working – 2 days/week in office).
 
Are you a natural problem-solver with a knack for turning unpaid invoices into win-win outcomes? Consult Energy is seeking a Credit and Collections Executive to join a successful Customer Operations team, supporting key business goals in debt recovery, credit risk management and related customer activities.
 
The Role:

You’ll take on B2B debt recovery efforts for commercial/B2B customers, ensuring invoices are paid promptly through effective negotiation and communication via phone, email, and written correspondence. Balancing customer satisfaction with business priorities, you’ll resolve disputes, promote Direct Debits, and manage payment arrangements.
Additionally, you’ll conduct credit checks, mitigate credit risks, process Change of Tenancy (COT) requests, and collaborate with external Debt Collection Agencies to maximise recovery efforts.
 
What You’ll Bring:

• Excellent communication and negotiation skills—you’re not afraid to have tough conversations.
• A customer-first approach with the ability to balance business objectives and keep customers smiling.
• An understanding of the UK energy industry would be very valuable. 
• Proficiency in Microsoft Excel.
• Positive attitude, able to take initiative and results orientated.

What We Offer: Join a supportive, dynamic team where your contributions will directly impact the success of the business.
 
Salary: £27,000 - £29,000
 
Sound good to you? Send your CV to Lily at Consult Energy today to discuss the role further.
Credit and Collections Executive