Assistant Team Manager

Assistant Team Manager
Permanent, Full Time
Birmingham (hybrid working)
 
Are you an ambitious and proactive Operations Team Lead or Senior Analyst, looking to take the next step in your career? Consult Energy are looking for Assistant Team Managers to support an Energy Customer Operations department in delivering exceptional service and operational excellence.
 
About the Role
As an Assistant Team Manager, you will play a key role in supporting the Team Managers and their respective team with day-to-day activities. You will oversee operational activity, ensure performance targets are met, and advocate for your team within the wider business. Additionally, you will champion cross-functional collaboration and act as a customer advocate to drive improvements.
 
Key Responsibilities:

• Support the Team Managers with daily task allocations and ensure compliance with regulatory and business requirements.
• Monitor business KPIs and reporting, analyse data trends, and suggest process improvements.
• Act as a customer champion, working closely with internal and external stakeholders to enhance service delivery.
• Handle escalations effectively, ensuring customer concerns are addressed efficiently.
• Provide coaching and support to team members in the absence of the Team Managers.

 
What You’ll Bring to the Team:

• Experience within the UK Energy sector in a relevant operations/customer focused team.
• Passion for delivering excellent customer service.
• Ambition and drive to progress yourself, your team, and the business.
• Experience supporting a team or deputising for management.
• Proactive, positive, and solution-oriented mindset.
• Strong verbal and written communication skills.

Salary: £30,000 - £34,000
 
This is an exciting opportunity to take on a leadership role within a dynamic and growing team. If you are ready to step up and make a real impact, send your CV to Lily at Consult Energy!