Credit Control Manager

Credit Control Manager
Coventry (Office Based, Full Time)
 
Consult Energy are seeking a skilled and motivated Credit Control Manager to lead a collections team, driving performance and ensuring the timely recovery of debt. This role offers an exciting opportunity to manage a high-performing team, deliver excellent customer service, and achieve collection targets.
 
Credit Control Manager - Key Responsibilities:

• Maximise debt recovery while delivering exceptional customer service to internal and external clients.
• Lead and manage the team, ensuring daily and weekly cash collection and debtor day targets are met.
• Oversee complex and escalated queries, identifying root causes and implementing improvements.
• Drive aged debt reduction and ensure financial controls are maintained.
• Allocate workloads, provide regular feedback, and manage performance through 1-2-1s and team meetings.
• Champion company culture, values, and behaviours, leading by example.
• Coach, mentor, and develop team members, identifying training needs and opportunities for growth.

Credit Control Manager - Skills & Experience:

• 2+ years of credit control experience.
• Proven track record of achieving set targets in a credit control environment.
• Strong communication, customer service, and leadership skills.
• Ability to manage workload, resolve conflicts, and propose process improvements.
• Proficiency in Microsoft Excel.
• Knowledge of the gas or electricity industry is desirable but not essential.

Location: Coventry (Office based)
Salary: £38,000 - £45,000 + plus incentive bonus
 
If you are experienced in Credit Control and you’ve previously led a successful team in a similar environment, get in touch with your CV today.